Terms and Conditions

Welcome to Travel Pro Twenty ("Travel Pro Twenty," "Flight Expert," "we," "our," "us") website (collectively, the "Site"). This Site is provided by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purposes. Use of the Site is governed by the following Terms & Conditions. By using the Site, whether to review information or to book travel reservations (through this Site or telephone or email with our call center), or for any other purpose, you agree to these Terms & Conditions and agree they control any travel reservations made with us. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes. Travel Pro Twenty operates with its brand name “Flight Expert” and its motto “All about your journey.” Any and all statements made in these Terms & Conditions related to Travel Pro Twenty are also made on behalf of our affiliates, subsidiaries, and parent companies, including all disclaimers.

SAFE SHOPPING GUARANTEE

Travel Pro Twenty values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at +88-09617-111-888 or sales@flightexpert.com so that we have an opportunity to try to address your concerns.

IMPORTANT NOTICE

BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.

General Disclaimer

Travel Pro Twenty does not act as a principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour operators, and consolidators (each a “Travel Supplier”) for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a “Service Element”).

By using this Site, you acknowledge that the rates offered by Travel Pro Twenty and affiliate companies are a result of negotiations between Travel Pro Twenty and the Travel Suppliers and include certain fees retained by them for their services, taxes, and other charges. When booking with any Travel Supplier through this Site, you authorize Travel Pro Twenty and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier’s or Travel Pro Twenty’s services.

Travel Pro Twenty shall not be liable for errors or inaccuracies on the Site, or the failure of Travel Suppliers from whom you obtain services through this Site, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators, and consolidators, vacation packages, activities suppliers, traveler assist service providers, and insurance providers. Travel Pro Twenty, in providing travel management services, does not endorse, guarantee, or insure the products or services, which are provided by an external supplier, the financial position of such suppliers, or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where payment has been made, your sole recourse for a refund shall be the defaulting supplier, unless such loss was caused solely by Travel Pro Twenty. In those situations, where a supplier defaults prior to providing services, you may pursue any recourse against the supplier for a refund, as permitted by law or statute.

Except as expressly stated herein, Travel Pro Twenty assumes no responsibility for actions relating to travel services beyond the control of Travel Pro Twenty or its employees. Travel Pro Twenty is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. Travel Pro Twenty shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Travel Pro Twenty shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence, or governmental occurrence as it affects your travel reservation made with us. Travel Pro Twenty shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings, and discounts.

Travel Pro Twenty acts as a service that provides value-added service to retail travel agents and consumers. Travel Pro Twenty has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services.

Travel Pro Twenty shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline and not binding on the supplier or us.

COMPASSION EXCEPTION POLICY (CEP)

Certain customers may be eligible to receive a discount off cancellation, refund, or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:

Category	Eligibility requirements	Discount off service fees
Bangladesh Army/Navy/Air force (traveler and Immediate family*)	Military ID must be provided	100% discount off Travel Pro Twenty cancellation, refund, or ticket change service fees
Customers directly affected by severe weather, natural disaster, or other uncontrollable event	If airline is waiving change/cancel fees, we will follow	100% discount off Travel Pro Twenty cancellation, refund, or ticket change service fees
Bereavement (affecting traveler and Immediate family*)	Letter from the funeral center is required	100% discount off Travel Pro Twenty cancellation, refund, or ticket change service fees
Customers with visual impairments	Customer must state that they have a visual impairment	50% discount off Travel Pro Twenty cancellation, refund, or ticket change service fees
Senior citizens (65 years and over)	Proof of DOB required	50% discount off Travel Pro Twenty cancellation, refund, or ticket change service fees
Youth (between 18 and 25)	Proof of DOB required	50% discount off Travel Pro Twenty cancellation, refund, or ticket change service fees

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological.

Waiver

By using the Site, you agree to irrevocably waive any claim against Travel Pro Twenty, its subsidiaries or affiliates, and any of such party’s officers, directors, managers, agents, contractors, or employees, and expressly agree that neither Travel Pro Twenty nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors, or employees shall be held liable for:

Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier;
Any inconvenience, loss of enjoyment, mental distress, or other similar matter;
Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
Any cancellation or double-booking of reservations or tickets beyond the reasonable control of Travel Pro Twenty;
Any claim of any nature arising out of or in connection with air or other transportation services, products, or other features performed (or not) or occurring (or not) in connection with your itinerary.

For avoidance of doubt (and without limiting the foregoing), Travel Pro Twenty does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

Indemnification

You agree to protect and indemnify Travel Pro Twenty, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

You or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence;
By third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site;
Your violation of any law or the rights of a third party;
Your use of the Site.

Privacy Statement

Provider is committed to protecting your privacy: Travel Pro Twenty is fully committed to complying with applicable privacy regulations, including the General Data Protection Regulation (GDPR). By purchasing or using our services, you consent to the data collection and use practices outlined in this privacy statement.
Data Collection Consent: To purchase and use the services, you must consent to provide certain personal data to allow us to deliver the service or carry out any transaction you request. For example, when you purchase a service or book a trip, you may provide personal data, including your name, title, company/organization name, airline/flight/booking information, payment information, email address, telephone and fax numbers, and physical address.
Personal Data Use Consent: Travel Pro Twenty will use your personal data exclusively for the purpose of fulfilling your service request or completing the transaction you initiate.
Personal Data Disclosure Consent: Your personal data will not be disclosed outside of Travel Pro Twenty (including its subsidiaries, affiliates, and joint ventures), except under the following circumstances:
- Consent to Disclose to Service Providers: We may disclose your personal data to airlines, travel agencies, or service providers (e.g., baggage handling services) on your behalf in order to assist in providing the requested services. Only the necessary information required by these companies will be shared.
- Consent to Disclose for Legal Reasons: We may disclose your personal data if required by law or if we believe in good faith that such action is necessary to comply with legal requirements, protect our rights or property, or in urgent circumstances to protect the personal safety of any individual.
Data Controller and Policy Changes: Travel Pro Twenty, as the provider and maintainer of the website, is the controller of collected data. We may periodically review and update this privacy policy to ensure compliance with evolving regulations.
Data Retention Period and Deletion Protocols: We will retain your personal data for the period necessary to complete your requested services and for up to six months beyond the closure of any statutory or regulatory rights periods, ensuring you can file any timely claims. After this, you may request the deletion of your personal data by emailing us at travelpro71@gmail.com.

Terms and Conditions