Frequently Asked Questions (FAQ)
Most low-cost carrier (LCC) airlines now charge for in-flight meals or no longer offer a meal service except for full-service airlines. You may have the option to place a meal request when you purchase tickets online or by calling the airline directly. Special meal requests must be made at least 24 hours before the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.
Your name, credit card number, address, and postcode must be entered exactly as they appear on your credit card statement. Please contact your credit card company and confirm the information you're entering is the same as in their records. Alternatively, you may try to book your reservation with another credit card. If you do not have another credit card, please contact our Customer Service team at +88 01717-827716.
Only one infant (up to 24 months) is allowed to travel as a lap child per adult (over 18 years). Infants traveling internationally will be required to pay a percentage of the adult fare (in most cases), plus taxes, and carry a paper ticket even though they are traveling on the adult's lap. Please contact our Customer Service team at +88 01717-827716 for further assistance.
As flights fill up throughout the day, airline fares change frequently. We can provide a quote via email, but fares are not guaranteed until they are ticketed. For more details, please contact our Customer Service team at +88 01717-827716.
You can request seat assignments at the time of booking. When submitting traveler details during the booking process, please select "Seat Preference" in the additional requests area. Some airlines now charge for seat assignments, and many restrict pre-assigning of seats. Bulkhead and emergency exit row seats are controlled by the airline and cannot be pre-assigned.
Airfares can change minute by minute based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class (fare) may sell out. Airlines may then offer their available inventory at a higher price. We strive to keep our prices up-to-date.
Yes! Our Customer Service team is available to assist with bookings. Please contact us at +88 01717-827716.
Yes, you can book last-minute travel through our website. However, some bookings may require up to three business days to process. If you're booking last minute, please contact our Customer Service team at +88 01717-827716 for assistance.
Yes, this is a multi-city option. Our booking engine allows you to search fares for flying into one city and returning from another. Please click on the "Multiple Cities" tab on the "Flight Search" screen to book your itinerary.
Airfares are subject to change without notice and are not guaranteed until payment has been received and tickets have been issued. In the case of a technical error displaying an incorrect fare, we reserve the right to correct the fare within three business days.
Please contact our Customer Service team at +88 01717-827716. Airlines charge a change fee per ticket, plus any difference in fare depending on the flights you choose.
Reservations must be made in the exact name of the person traveling, matching the government-issued identification or passport. Airlines do not allow name changes. If there’s a minor error in spelling, please contact our Customer Service team at +88 01717-827716.
If your paper tickets are lost or stolen, please contact our Customer Service team at +88 01717-827716. We will assist you in resolving the issue.
Most discounted airline tickets are non-refundable. Refund restrictions are detailed on our website. Please ensure you agree to these terms before booking. Cancellation is subject to terms outlined in the "Terms and Conditions" section.
A pending status on your confirmation email means the booking is not yet confirmed with the airline. You will receive a confirmed itinerary once the payment is cleared, and tickets are issued.
You will be notified whether you are getting an e-ticket or a paper ticket during booking. If the form of your ticket changes due to technical reasons, we will notify you within 24 hours.
Partially used tickets generally have no value. Unused tickets may sometimes be exchanged for new tickets, depending on the airline’s policies. Please contact our Customer Service team at +88 01717-827716.
You can add additional passengers by making a new reservation. Please note that fares may change, and we cannot guarantee the availability of the original fare.
E-tickets are now commonly offered, and you can travel without paper tickets. Please carry government-issued photo identification to the airport. You may check-in online and print your boarding pass up to 24 hours before the flight.
If your airlines have a baggage agreement, your baggage will be checked all the way to your final destination. Otherwise, you'll need to collect and recheck your baggage. Please contact the airline for baggage details.
You can check the baggage tag at the check-in counter or ask the airline representative for more information. Contact the airline to confirm if your baggage will be checked to the final destination.
You can check the baggage tag at the check-in counter or ask the airline representative for more information. Contact the airline to confirm if your baggage will be checked to the final destination.
If you miss your flight, the airline will mark your ticket as a "No Show," and it cannot be changed or refunded. If you've missed a connecting flight, please contact the airline counter for assistance.
If you "just don’t show up," your reservation will be marked as a "No Show." No refunds or changes will be allowed.
Documentation requirements vary depending on your departure and destination cities. Contact the airline for the most accurate details regarding visas and passports.
Most fares allow the accumulation of frequent flyer miles. Be sure to enter your frequent flyer number during the booking process.
Specially priced contract fares do not allow the use of frequent flyer miles for upgrades or discounts. Frequent flyer miles can be used directly with the airline.
Roundtrip: Fly from one location to another and back.
One-way: Fly from one location to another without returning.
Multi-destination: Visit several locations in one trip with flights between those locations.
Coach/Economy class, Business class, and First class are the main seating options. Business and First class offer more comfort and perks but cost more than Economy.
Nonstop flights: No stopovers.
Stops but no plane change: Flights with stops but no plane change.
Connecting flights: Flights with layovers where you change planes.
For more information or to book a flight, contact our Customer Service team at +88 01717-827716.